書名	作者	出版社	出版日期	來源	操作
Business process management journal ISBN 9.7866105068e+12	Guest editors: Khalid S. Soliman and John F. Affisco.	Emerald Group Publishing	c2006.	館藏	檢視
Responding to tripadvisor: How hotel responses to negative online reviews effect guest perception of image, guest intent to stay, and guest intent to return. ISBN 9.7813036687e+12				館藏	檢視
Guest satisfaction and guest loyalty study for hotel industry. ISBN 9.7805499355e+12				館藏	檢視
What is mission critical in the hotel guest room: Examining in-room guest empowerment technologies. ISBN 9.7812672074e+12				館藏	檢視
Multilingual, globalizing Asia : implications for policy and education ISBN 9027239940 (pbk.) ; 9789027239945 (pbk.) :	guest editors, Lisa Lim, Ee-Ling Low ; editor, Susanne Niemeier.	John Benjamins Pub. Co.	2009	館藏	檢視
Multilingualism and minority languages : achievements andchallenges in education ISBN 9027239932 ; 9789027239938 (pbk.) :	guest editors, Jasone Cenoz, Durk Gorter ; editor, Susanne Niemeier.	John Benjamins	2008	館藏	檢視

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